Política de reembolso

We're sorry to see that you are unhappy with your purchase and want to return it.  We're here to help facilitate your return. Returns must be received before a refund can be issued so please read the following. 

To initiate your return yourself please use this link: https://shopify.com/25856180276/account

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Do! Collection by TeeMill

Given these are custom made items, we do not allow returns. 

Please be sure of the size you choose, and the design as they cannot be exchanged. 


Our Trendsi partner Returns Policy & Procedure:

Returns department address: 

Trendsi
Returns Department
17300 Railroad Street, Unit D
City of Industry, CA 91748
We do not accept exchange requests of any kind, only returns initiated within 7 days of receiving the last package. 

Our Trendsi partner will accept returns of unworn clothing items with original tags and clear garment packaging with SKU labelWe do not accept exchanges of any kind.

Return requests must be initiated within 7 days (return window based on the exact time of delivery) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.

If it is a split package order, it will start from the time of the final package delivery date and time.

All swimwear, bodysuits, intimates, are final sale and non-refundable.

  • Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
  • Shipping and handling charges are non-refundable. 
  • Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 
  • Please allow Trendsi 5 - 7 business days from the day we receive the returned package to process.
  • Trendsi will email you after return has been processed to confirm what has been done.


In order for SBF to facilitate your return request, you much email us at info@sentientbeauty.shop with the following:

  • Reason you are requesting a return.
  • Order number
  • SBF submits your return request, we will receive an authorization number RA, that we will email to you with instructions on where to mail your return and information regarding the return label and cost. All return addresses are in the U.S. 
  • All items returned must be new, unworn, and in the original clear garment bag with SKU sticker and tags.
  • We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU labels.
  • Shipping and handling charges are non-refundable.
  • Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
  • Please allow us 5 - 7 business days from the day we receive the returned package to process.
  • Sentient Beauty Fashions will email you after the return has been processed to confirm what has been done.

     

    Our U.S. partners NOT FULFILLED BY FG U.S. Shipped

    Important Terms and Expectations for Buyers (SBF)

    • Not all vendors may allow for returns. It is the buyer’s (SBF) responsibility to check each vendor’s return policy before making any return requests.

    • All return requests must be made within seven (7) business days of receipt via “Orders” on the buyer’s (SBF) account page. Vendors have the right to decline return requests that are made after seven (7) business days of receipt.

    • Buyers (SBF) must initiate return from orders page the item within seven (7) days of receiving the return shipping label.

    • Buyers must be able to explain the customer's reason for their return to the best of their ability.

    • Returned items must be unworn, unaltered, and in its original packaging with tags still attached.

    Returned items must be sent in with the shipping label provided by the vendor. Any other methods of return will NOT be accepted.

    FREE RETURN

    If for any reason the item is less than satisfactory, a refund request may be made via “Orders” on the buyer’s (SBF) account page within seven (7) business days of receipt and a refund will be issued. The cost of the shipping label to return the eligible item(s) shall be paid by the vendor. In order to be eligible for a return, all return items must be unworn, unaltered, and in its original packaging with tags still attached. Returns will only be accepted via the provided shipping return label.

    Orders not Fulfilled by FG, but shipped from U.S.

    SHIPS FROM CA, United States
    PROCESSING TIME
    5-7 Business day
    SHIPPING
    US 48 States 5-7 Business days
    PROCESSING TIME
    1-3 Business day
    SHIPPING
    US 48 States 5 - 7 Business days