Politique de remboursement

We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.

If it is a split package order, it will start from the time of the final package delivery date and time.

  • Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
  • Shipping and handling charges are non-refundable. 
  • Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 
  • Please allow 5 - 7 business days from the day we receive the returned package to process.
  • We will email you after return has been processed to confirm what has been done.

Customer Self-Serve Return Request (please comply with the following when initiating your own or requesting we submit your return/refund.)

Return rules summary


  • 7-day return window
  • Customer provides shipping
  • 20% restocking fee

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Fashions, accessories and shoes

(If you do not have an account with us you must email us at: info@sentientbeauty.shop, and follow the below process.) 

 Returns Department

17300 Railroad Street, Unit D

City of Industry, CA 91748

Return rules summary

7-day return window
Customer provides shipping
20% restocking fee
    • We do not accept exchange requests of any kind, only returns initiated within 7 days of receiving the last package. 

    We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

    Return requests must be initiated within 7 days (return window based on the exact time of delivery) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. Email us your return request to: info@sentientbeauty.shop.

    If it is a split package order, it will start from the time of the final package delivery date and time.

    All swimwear, bodysuits, intimates, are final sale and non-refundable.

    • Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
    • Shipping and handling charges are non-refundable. 
    • Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 
    • Please allow 5 - 7 business days from the day we receive the returned package to process.
    • We will email you after return has been processed to confirm what has been done.

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    If you do not have an account with us, and therefore, can't initiate your own return from your account page, you must email us at info@sentientbeauty.shop with the following:

    • Reason you are requesting a return.
    • Order number
    • SBF submits your return request, we will receive an authorization number RA, that we will email to you with instructions on where to mail your return and information regarding the return label and cost. All return addresses are in the U.S. 
    • All items returned must be new, unworn, and in the original clear garment bag with SKU sticker and tags.
    • We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU labels.
    • Shipping and handling charges are non-refundable.
    • Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
    • Please allow us 5 - 7 business days from the day we receive the returned package to process.
    • Sentient Beauty Fashions will email you after the return has been processed to confirm what has been done.